Support
Returns & Exchanges
Hassle-free returns, exchanges, and cancellations — we keep it simple.
7-Day Returns
Return within 7 days of delivery
Free Exchanges
Exchange for a different size or colour at no cost
Easy Refunds
Refund processed within 5–7 business days
Return & Exchange Policy
Returns accepted within 7 days of delivery. Items must be unused, unworn, in original packaging with all tags attached. Customised, altered, or intimate wear items are non-returnable. Exchanges are free — we'll ship the replacement at no extra charge.
Go to My Account → My Orders, select the order, and click Request Return. Alternatively, email us at support@ankloom.com with your order number and reason. We'll arrange a pickup or provide return shipping instructions.
Exchanges: Completely free
Returns (refund): Flat ₹100 logistics fee deducted from refund
Defective/wrong items: Free return and full refund, no deductions
Returns (refund): Flat ₹100 logistics fee deducted from refund
Defective/wrong items: Free return and full refund, no deductions
Orders can be cancelled before dispatch from your account dashboard. For COD orders, you can refuse delivery. Once shipped, cancellation is not possible — please initiate a return after delivery.
Contact us immediately upon delivery with your order number, photos of the damage, and the packaging. We'll arrange a free replacement or full refund within 24 hours.